These terms and conditions apply to all bookings (reservations) made via Our Hotel website. All booking agreements are entered into with Our Hotel.
All bookings must be paid for in advance when the reservation is made. Payment must be made online via, Visa, MasterCard or Maestro.
Other credit cards are not accepted. There are no payment fees.
Terms of Cancellation
Terms of cancellation
Cancellations will be accepted by no later than 12-noon on the day prior to arrival. If the booking comprises more than one room with different arrival dates, the deadline for cancellation is 12-noon on the day prior to the earliest arrival date. Please note that it is not possible to cancel only part of a booking. The cancellation applies to every room included in the booking.
In order to obtain a refund for the prepaid amount, the cancellation must be made online via our website. The prepaid amount will therefore not be refunded automatically if the cancellation is made by phone, email, letter or otherwise.
Bookings may be cancelled contact reservation Team. Please enter your booking number and the email address used to make the booking. You can find the booking number in the booking confirmation sent to you by email. If the terms of cancellation have been met, we will refund the full amount for the entire booking to the payment card used to make the booking. The amount will be refunded within 1-8 days after cancellation.
In case of cancellation later than 12-noon prior to arrival or in case of a “no-show” the full amount for the booking must be paid regardless of whether the reservation is used in full or in part.
Arrival and departure
The room/rooms is/are available from 3 pm on the day of arrival. Check-out is no later than 11 am on the day of departure. If check-out takes place later than 11 am on the day of departure, the customer will be charged for an additional night’s stay.
Liability for compensation
In cases of force mature or other extraordinary circumstances beyond HOTEL ’s control – including fire, water damage, strike/lockout, breakdown in telephony/data connections or other technical failures – Our Hotel is entitled to cancel bookings without prior warning and at no liability.
Our Hotel liability for compensation cannot, regardless of cause, exceed the total price of the booking, and any compensation will not cover indirect losses, such as loss of profits, transport and travel expenses. Similarly, Our Hotel is not liable for expenses relating to alternative accommodation. Our Hotel is not liable for lost or stolen property or luggage in the room or at the hotel in general, including in connection with the use of luggage rooms and/or luggage boxes.
Lost and found
Items that have been forgotten or left behind in the room or at the hotel will be kept for a maximum of three months after departure. It is possible to have objects forwarded to you for a shipping and handling fee plus any postage or transport costs. Items will only be forwarded against prepayment of the fee plus postage, and they cannot be sent COD.
It is not possible to reserve a parking space. Reserving a parking space in connection with a booking is considered a request that Our Hotel will do its best to fulfill. Parking is at the owner of the vehicle’s own account and risk. Our Hotel is not liable for vandalism or theft of or from parked vehicles.
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Hotel Grand Mahal
Gupt Ganga, Ishber Nishat,
Srinagar J&K, IN (191121)